Natalie T.

My experience with fairygardenstore.com was terrible. Three weeks after I'd placed my order, I called their customer service to inquire as to where was my order. I was told that the order had been backlogged, because one of my items was out of stock. I never received an email notification of such. I was assured that my package was on its way. A couple weeks later, when I still had not received my package, I called again. I was told that my package was delayed because they had processed the order incorrectly. I was told the package was on its way and would be here by last week. I waited an extra couple days past their scheduled delivery date and called again. I had to try calling for several days, as I never got anyone on the phone. Finally, someone answered after several attempts. The gentleman who answered the phone said, "Oh, your package got marked "un-deliverable" and the return was processed last Friday (there was no notice on my door). A refund has been credited to your pay pal account." When I expressed my frustration, I was told, "Ma''am, I advise you to take your refund and get your items elsewhere." I asked, "Are you telling me to take my money and not shop with you?" He said, "I wouldn't want to disappoint you again" in a sarcastic tone.

Bottom line: I will never shop here again. Terrible customer service.