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My name is Natalia Tchorny. I am writing about my recent experience with the Championship Tennis Tours costumer service. In August 2020 I ordered ticket to Wimbledon 2021 through this company. I paid the full price and got confirmation of my order and payment. At this point the service was excellent.
This ticket is a present for my husband's 60th
birthday
Unfortunately, he was recently diagnosed with gastric adenocarcinoma which has an extremely poor prognosis.We will therefore be unable to travel to the tournament. Since April 2021 I have been appealing to customer service and Mike Bernstein, president of this company and to Chris Bumford, VP of Operations.
I have called customer service several times and sent messages as well with no reply. When I ordered this ticket I paid service fees and now I am unable to resolve this problem. I would appreciate your help in dealing with this unfortunate situation.
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We are working with Nathailie to resell her ticket on consignment. We've been in contact many times. It would be great if she would remove this posting as it doesn't make any sense.