Natalie S.

I purchased a sofa from pottery barn. We were so excited as it takes week receive. The kids that came to deliver out couch were incredibly professional and sweet, worked hard. They did put the sofa where we wanted it and assembled it. That being said, I missed some clues. They opened the pieces of our couch outside. They shortly came in and asked if they could wash their hands as the wrap was dirty. I thought they were being thorough. When they were putting our sofa together I noticed one of the boys brushing something off the cushion and flip the cushion the other way. They left so fast I did not get a chance to inspect the sofa. I lifted up the cushion and a huge black smudge. Then in miscellaneous places over the sofa. Not to mention the scuffs from their shoes. I can overlook over the dirt spots left in my rug from their shoes (difficult to do…but the couch I am more disappointed about). I have contacted pottery barn and I am sure they will fix this…fingers crossed. Just make sure you inspect everything before they leave.
Perhaps as a suggestion, shoe covers, wrapping off inside, lean hands before handling the furniture.

I do not think asurion/Verizon deserves a full star, perhaps a half star. I purchased a new iPhone 12 less than 4 months ago. I had a mishap and damaged my phone, so I filed a claim (the first claim ever! I have been with Verizon for over 10 years and not once filed a claim) the costumer service was nice enough. I was told they would replace my phone and it would come the next day. The phone was delivered the next day… refurbished with apple and non apple parts (apple warranty no longer covers the hardware of this phone). I plugged the phone in and became very warm when charging or after about 14 minutes of use. I called and the phone was replaced easily enough…I was told I would receive a brand new phone… I received another refurbished phone that the battery will not hold a charge appropriately… again apple warranty on hardware/recalls voided. I can understand a referbished phone after about a year, bu 4 months it should be brand new as Verizon advertised and asurion representative said would be sent… very disappointed. Not only will I not be renewing my contract with Verizon, I will not agree to use asurion to insure any devices whatsoever in the future.