Natalie S.

Placed my order on May 27. Several of my items were cancelled, and they don't allow you to add to your order, making me feel like I wasn't getting good value in the number of items I was paying for shopping (I would have liked to add more to get my money's worth when already paying SO much). Two months went by and they still hadn't received one of the items that was shipped domestically. I tried to get in contact with them about this through email and social media, but found it EXTREMELY difficult to actually reach someone. Took over two weeks for them to finally respond by email. They gave me incorrect information about what I am pretty sure was someone else's account. I ended up filing a dispute with my credit card company because it is clear that I am not going to receive my items or any half decent customer service. Really disappointed because it sounds like they were great in the past, but their service has gone vastly downhill in the past year.