Natalie S.

I spent $1,187.61 on a large order of Shari's Berries for various clients. The online order process was terrible, but I went ahead and moved forward with placing the order. No one in customer service speaks good English. You cannot understand a word they are saying. The order came to me partially completed, some items were incorrect, and all nearly all of the individualized messages were incorrect. Also, one of the boxes that was supposed to be filled with 1 dozen strawberries was completely missing a strawberry. There were so many issues with this order, I don't even know where to begin. I tried calling the help number for help/ assistance twice. I asked to be transferred to someone who could speak good English, and the person on the other line would not transfer me. I don't think they understand what my problem is, and their English is so broken and bad that I cannot understand the questions they are asking me.

The product is very good, but the customer service, online order process and order fulfillment is terrible.