Natalie M.

Called to make a reservation and was told cancellations were refunded as long as i called a day or so before the check in date (important bc i had an if-y situation and may have needed to cancel or change) before completing the reservation he informs me of the $14.95 being non refundable charge for cancellations in his disclaimer and decided ok not worth it i'll wait. He tells me even if i do not complete the transaction i'll be charged the $14.95 i said why when you just not informed me of it asked me if i was ok with it and i said no? He places me on hold without saying anything, i held obviously bc he already had my card information - he comes back and tells me they "sorry ma'am we have no availability in any hotel for you" ahahah i said ok PERFECT so no $14.95? He says theres no reservation... awesome?

-Also, he claimed that the fee was a federal one and laughed and said you'll get that any time you book a reservation and cancel... uhhhhh NO.