Natalie M.

I ordered two dozen customized wine glasses for my brother's baby shower. They had an option to expedite the shipping to 2-day service for $60 and I paid for it since was in a pinch; our grandmother had just passed away and the grieving process threw off my planning activities. I later received an email confirmation stating customized orders would need 5-7 business days to process which would have taken too long so I emailed them to ask if it's possible for me to have my order in time or not and if not I wish to cancel. They knew my situation was desperate and took advantage of that my tacking on an additional $40 expedite fee. So the glasses themselves were under $70 but now I'm paying an additional $100 to get them in time. I would have been okay with this but as you can see, there was a causality in my order and their response was to offer a refund of $1 and inform me I should have ordered extra because this happens. What!? If I need 24 and I order/pay for 24 shouldn't it be up to them to ship some attrition to make sure their customers have what they need and what they paid for?! I asked for them to consider the fact that I paid $40 to expedite the order of 24 glass and I paid $60 to ship 24 glasses yet I don't receive 24 glasses and therefore didn't get what I paid for. I also said it's quite easy for them to file an insurance claim through fedex to get reimbursed for my loss and as such I am entitled to more than $1 credit. The "customer service" rep disagreed and offered no further assistance. This is a horrible company to deal with. Buyer beware...

I placed my order for ten bags of chocolate dipped Hershey pretzels on 10/16, expecting to have them in time for Halloween. My order arrived on 11/18 - still, I figured it would make a nice Christmas gift but then I notice that the expiration date on both boxes (ten bags) is November 2020. Well, we're more than halfway through November of 2020 so I do not wish to consume these and cannot gift them a month later for Christmas. Now, they updated their listing since people started to complain to include the "best if used by date" which I can promise (110%) was NOT listed at the time of purchase. They're a bunch of scam artists and refuse to accept my return and issue a refund for their expired food.