Natalie L.

This is absolutely the worst! This was the first time ordering from this company and will be the LAST! I ordered two bathing suits for my daughter they said it would be here in 5-7 days ok, fine great. However I noticed only one had shipped and not the other, so I called to see why one was shipped and almost here, and not the other. The lady from customer service said well it seems to have been lost in transition. My response was ok well was anyone going to inform me of this or is it a guessing game? I was then told the order would be cancelled for the second bathing suit that was lost and credited back to my card. Then a couple days later I got an email and banking alert saying my card was charged for the bathing suit that was "lost in transit" I immediately called again spoke to another customer service rep asking why my card was charged for something that's lost. She then told me I don't know why the first person told you it was lost when it just left our warehouse, I cancelled the damn order since it was lost but they still continued to send it, then the bathing suit that was lost I was told would be here on Tuesday then tracked it now it's saying Thursday. This company is awful and doesn't know what they're doing I will NEVER order from here again, worst service ever! The only reason they got a one star was so I can post this review!