natalie J.

I ordered a pair of Valentino Rock Stud shoes that were listed as a size 7, but when they arrived, they were a size 7.5! Shop Hers failed to take responsibility, they contacted the seller and said that it fits like a 7 so they listed as a 7. Then what is the whole point of your site? Aren't you supposed to guarantee the accuracy and authenticity of the products? Did someone not notice that the size advertised did not match the actual size of the product that was sent to you? You would think that Customer Service would take the shoes back and give me a full refund but they refused. I could not believe it. It was clearly their error and they failed to take responsibility and remedy the issue. And all of this correspondence with their representatives was via email. There was absolutely no way of talking to a LIVE person over the phone. RIDICULOUS! I ended up having to re-sell the shoes myself and you better believe I did not do it on Shop Hers - I went to Ebay which is much more reliable and customer-service oriented. I highly recommend NOT purchasing from this site.