Natalie E.

Eric Church was playing here in Spokane this March. Last minute, I decided I would spend the money to get a floor ticket because it was a concert I did not want to miss. After I entered my card information, and it looks like it all went through, I went to "view and print" and was shocked when it lead me to a page that told me I did not have the tickets! Being that I was in the parking lot of the arena at this point, I was extremely disappointed. Later that week, I noticed my account was charged over $100. Sure enough, it was Stubhub! When I called to get my account refunded, thinking it would be any easy fix, I was furious when they refused to refund me. They told me that everything looked confirmed on their end and that the tickets were readily available immediately after payment. I assured them that was DEFINITELY not the case. They proceeded to tell me that I should have a confirmation email. I, to this day, have zero emails from Stubhub. After about 30 minutes talking with customer services, they told me someone would contact me within 24-48 hours to get it sorted out. Needless to say, I never got a call. I will be disputing this charge through my credit union. I will never use them again and I most certainly will be steering others away as well.