Natalie B.

I first purchased WEN by Chaz Dean cleansing conditioner in Sephora in 2014. I liked the idea of cleaning my hair without using a regular shampoo and harsh chemicals. WENs cream made my hair feel smooth and moisturized. After a few weeks, though, I noticed that my scalp would feel itchy and I saw flakes of skin in my hair. Unfortunately, it took me several months to realize that the problems were caused by WEN. During application, the WEN conditioner gives a cooling feeling to the scalp, so to alleviate my problem, I actually started using it more often! The more irritated and itchy my scalp would feel, the more often I would wash my hair with WENs conditioner. Before using WEN, I would wash my hair 1-2 times a week. After starting using WEN, I would have to wash my hair ever second day. I couldnt go more than two days because my scalp would feel almost burning. The itchiness and pruritus would become unbearable.

Again, I didnt realize that WENs product caused this allergic reaction and kept using it. I even signed up for their subscription and continued using for about a year. After a few months of using WEN, my hair started to fall out. Huge balls of hair were left in the drain after each wash, and my hair got thinner and thinner. I panicked when I saw a completely bald spot on one side of my head. What? I was in my 30s and it was too early for starting loosing my hair. Nobody in my family has any problems with baldness or thinning hair, so it cant be genetic. I am also leading a very healthy lifestyle, with good nutrition and exercise.

First after my husband told me that I was loosing lots of hair and asked if it could be my shampoo did I connect the dots. I noticed that the itchiness and the burning sensation started a couple hours after washing with WENs conditioner. I immediately stopped using it. Unfortunately, I let it go pretty far and am still suffering from thin hair. My bald patches (2 in total) are still there but are slowly getting better.

I emailed them and asked for a full refund of my money. A representative called me and asked lots of questions. Then, with an arrogant attitude, she proceeded to inform me that they are not going to pay. WEN is playing a dirty game with their customers, are not willing to fix a flawed product, and ignore customers who obviously were injured by their products.