Natalie B.

I am having a nightmare with Furniture Village, and from reading reviews it seems there are plenty of others like me.

I was overcharged and sent the wrong size sofa. I had to fight to return this, I was passed from pillow to post for over a month, no one would take responsibility. I am now left trying to sort the finance out, again no one will take responsibly, I am left worried that this is going to affect my credit rating.

To top it off, the bed I ordered come broken, I am again being pasted from pillow to post, I have been going round in circles for the past six weeks. The customer care team are terrible, their customer service is shocking! They refuse to put me onto a manager.

The next step will have to be taking them to court. Thank god I have everything in writing. Natalie