Natalie A.

I wasn't sure I could trust this company from the beginning and I was right. I filled a bag and sent it in, all excited about the convenience and seemingly fair payout. Thank goodness I kept track of the items I sent in, because they listed about 10 of them and sent "the rest" back.

Except about a third of the items I sent in were missing. Including three "brand new with tags" Lululemon track jackets. I can only conclude that the employees that sort through your stuff get to just take whatever they want and leave no record you sent it in. They must assume that you won't notice when you send in a bunch of items. I purchased the brand new Lululemon items for over $200, and expected them to price them similarly to other long sleeved/zip up items on the website for about $70 which would have gotten me $30 each for those along. Not to mention the two additional tank tops and Nike leggings that went missing.

I emailed them as soon as I learned about this and I barely got an apology and a $50 "make nice" credit on my account - no questions asked. It seemed like a such a canned response that I assume it must happen all the time. I replied letting them know that even that was unacceptable, I would have gotten at least another $100.00 from my clothes I sent in. The initial up front pay out was 43.00, which was low for my other items as well.

Whatever you do, don't send in your stuff. I have purchased from them a few times, and it's been fine, but they charge you if you want your money back when you send in a return. Now that I know the true nature of this company, I will not buy or sell from them again.