Natalia U.

Today is June, 12th
Order placed MAY 12TH!
ORDER RECEIVED NEVER!
BEEN CONTACTING CUSTOMER SERVICE SINCE MAY 27TH!
Spoke to: Takashi, Ruby, Rex, Karen, Adnan N., Aadam M., Luke.
Whatsapped, emailed.
Situation resolved: NEVER
Contacting customer service made it worse and they are loosing a customer: YES!

As of now NastyGal is complete scam to me! Every time I contacted customer service I was told to wait for the item linger and longer, because of the system, because of the investigation or some other BS. On the website they promise shipping to US under 8 days, guess what? It's been a month and they are copy/pasting 'oh, sorry, it's not ideal, wait longer'. I paid the money, they have failed to deliver it. I told them about it, suggested other solutions, those were declined and the situation wasn't handled properly. Now they are not on a rush to give my money back.
No direct phone number, they don't give contacts of managers or whoever can handle this properly.