Natalia M.

I made my first and definitely last order at Neiman Marcus. I've had 3 issues with SINGLE order. One of items was out of stock so I had to wait 3 weeks for it. When I finally got email it was going to be shipped after few days it turned out they have cancelled my order all together and that's not it - I was not informed about it. I had to purchase the item again. When I finally received it, it was damaged and customer service offered me exchange which would take another 2 weeks. That is a joke!

I was a bit fan of the brand, I own quite of collection but recent purchases had totally changed my mind about the brand. Last Christmas I bought a purse for my mum and wallet for my boyfriend. My mum's wallet fell apart after less than 2 months of using and my boyfriend's wallet in less than 3. Since I bought my boyfriend's wallet through non TB online store I made complaint to that store and got 50% of the amount paid refunded so that was good. However my mum's purse I bought trough TD site and they just refuse to take any responsibility of what happened. They wanted me to ship it back on my cost and then they will investigate and decide if my complaint is legit. I sent them pictures where is shows that the purse was just poorly made - either they didn't use enough glue or the glue was faulty. I spent a lot of money on that purse and on top of that they wanted me to pay for international shipping. I have asked what will happen when they decide against my complaint, didn't get the answer. Never buying any TD again.

I have ordered couple of times from their site. Shipping was fast, returns were easy. I had no issues with anything. Would totally recommend this store.