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Natalia L.

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1 Review by Natalia

Saks Off 5th

  • Saks Off 5th

“I will never make a purchase again from this store!”
5/14/19

I ordered two dresses online, received only one. I called customer service, they promised to investigate and send a follow up email. Nothing was sent. I called the second time, they sent an email: «We called the distribution center and they said that they had sent two dresses. The investigation is over. Have a great weekend!» That's it! They also refused to return money for a dress I did not receive. The Saks Off 5th online store is completely indifferent to its customers, taking money for unsent goods, and no one even cares to investigate the problem. This is a real fraud! I disputed the charge with my bank. I will never make a purchase again from this store! Be careful!

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