We ordered a metal watch strap and when it was delivered to us we found that the strap in used condition with a scratches and water stains. We contacted a store support (they have only email contact) they said that impossible and offered us to send this strap back for my own expenses. I posted my review on Facebook page and they just blocked me and deleted my review. Please be aware of this company. Never do purchases from online store (you can risk to do it on Amazon). Quality is horrible, cheap.