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Like many others on this website I enrolled in their pro services on 2020. The renewal and cancellation terms were misleading and unclear. California Consumer law section ******* requires that certain things occur but they do not abide by them. I dont have enough space to include the full details but some of them say it is unlawful for a business to *******(3) Fail to provide an acknowledgment that includes the automatic renewal offer terms or continuous service offer terms, cancellation policy, and information regarding how to cancel in a manner that is capable of being retained by the consumer. Or *******(1) Fail to present the automatic renewal offer terms or continuous service offer terms in a clear and conspicuous manner...
Clear and conspicuous has a clear definition which is not met by HOUZZ.
They are trying to bill me for renewal but I cannot cancel or change my subscription. It seems to me that Houzz is taking advantage of contractors through unclear and misleading terms and conditions.
Tip for consumers:
Make sure you dont sign any agreement. They change the terms and conditions to meet their needs and force you to abide by them. They also do not follow Consumer protection laws.
Products used:
I purchased their Pro Services
Nasseem A.'s review of Houzz Pro earned 3 Very Helpful votes
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From a software perspective the platform seems fine. We evaluated it for use but decided not to...
Hi Nasseem,
Thank you for sharing your honest feedback with us. We are sorry for the experience you have had thus far and will be reaching out to you directly to address your concerns.
Houzz Outreach Team