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Dear Payoneer Management, I hope this message finds you well. I am writing to express my deep...
My first interaction with Payoneer: 4-16-2020, I received an email: "Your request to get payments...
Dear Narendra,
Thank you for taking the time to share your review, we genuinely appreciate that. It will help us improve our service, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process. We are deeply sorry to hear it. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but there's not much space for adjustments. We genuinely appreciate our customers’ understanding in this regard.
Thank you for choosing Payoneer! We are ready to do our best to provide you with excellent customer service. Please accept our apologies for the inconveniences that you've encountered.
Stay safe!
Best,
Anna from the Payoneer team