Naomi P.

I purchased a pair of Jadon Dr Martens and selected the British Flag on the website as I am from the UK. The currency converts and I select a size 5 in them as I am a UK 5. There was a size guide there and I selected a size 5 since I selected the British Flag so would have thought everything on the site would conver to UK including the sizes.

I wait 8 days for my item to be delivered and I then get an email from customs stating I have to pay £18.76 to release my boots from them. The website didnt make clear I had to pay for any custom fees when items are being delivered outside the US. So I was annoyed with this.

I then get the boots and they are a US 5 so a UK 3. I emailed them with my frustration on saying how unclear the size is when selecting sizes since I shoudlve selected a US 7 to make it a UK 5. However I chose the British Flag and selected a 5 as this is my size not a 3. If the website prompted me more on stating all sizes are in US then I wouldve worked out my correct size in US.

I emailed them saying I want my correct size and also told I had to cover the cost of refunding the boots which would cost a lot again since I am from the UK. They held no responsibility of making there website clearer nor offering to cover the refund costs.

The customer service is a complete waste of time and I advise to just purchase from a UK site. They are not a good worldwide site like other shops such as Zara who convert everything to UK including there sizes and currency.