Naomi C.

They built a crate for and shipped a very high value antique carousel horse for me. Flawless every step of the way.
When I picked it up at the bonded warehouse the staff complemented how sturdy and well built the crate was. They said it was the best they had ever seen come through. Their interior wrapping securing was also flawless.
They were not inexpensive but I got what I paid for and they were worth every cent.
Highly recommend.

I purchased a Rolex watch that arrived broken. The seller blamed it on the shipper. However, after taking it to the top high end watch repair company in my city, they informed me that it was the (undisclosed in the listing) after-market adjustments made to the watch that were the reason for it not working. The watch was sold to me claiming that it was fully inspected and serviced prior to shipping. The date that the watch was stuck on told otherwise, meaning it wasn't working before they shipped it. It took over 6 months of fighting to resolve and Ruby Lane refused any help or take responsibility. It's between you and the seller and when the seller has proven unethical business practices, Ruby Lane will not take action against them. So they do not care if the sellers on their website are legitimate or not, they just want their cut from the sale. Whilst Ruby Lane is a platform for private sellers and not the seller themselves, they do nothing to vet or monitor proven unethical sellers, they are willfully complicit.