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Ordered 2 sets of bookends June 20,2015. My credit card was charged IMMEDIATELY. The order said the bookends would be delivered mid-July. By Aug 2, no delivery. Contacted Dot & Bo, service rep emailed me that the bookends were backordered, but were expected to be delivered the next week. Never came. ON August 22, I went on the Dot & BO site WHICH STILL WAS ADVERTISING THE BOOKENDS and it even said, "Hurry, only 4 left!" I immediately contacted D & B & they ignored the comment about advertising that they had 4 bookends left & just said that they were now expected to be delivered to me between Sept 16-23. It is now Sept 25 and no bookends. I am DONE WITH D & B & have requested my money back. I feel as if they should also give me interest on the money they have held for OVER 3 MONTHS! I will NEVER ORDER anything from this company again. TOTAL RIP-OFF Company! FALSE ADVERTISERS WHO JUST TAKE YOUR MONEY & DON'T DELIVER PRODUCT!
Tip for consumers:
They advertise and "sell" things they have no access to but they take your money anyway.
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Hi Nancy,
Thank you for taking the time to share your honest feedback. We want to confirm that we have processed a full refund on 9/28 and you should see it back on your card in the next few days (each bank’s timeline for processing refunds is different, but we have processed it on our end).
We want to assure you that it’s not our intention to deceive anyone. We publish the latest information we get from our designers, but clearly have room to improve. It’s a top priority to continue developing a foolproof infrastructure that allows us to maintain and communicate the correct inventory levels as well as quickly get on top of any delays.
This shopping experience you’ve had with us has been less than ideal and we're genuinely sorry to have failed you. We take these issues with the utmost seriousness and rally all resources around them to mitigate future instances.
Thank you again for bringing this to our attention. We hope you can accept our sincerest apologies.
Very best,
Dot & Bo Community Management