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162

2 Reviews by Nancy

7/16/20

Prices are good for hard to find products, but very poor customer service. I returned an item for store credit and requested they replace with next size. Got an email saying I would be notified via email when my return was processed? NEVER notified. Contacted them after 4 weeks and was told today that I got a credit that could be applied to another item BUT my return request specified the item I wanted the credit to be applied to (in next size). I should not have to take care of the order. They were hoping I would forget and I did forget the size I need. I can NOT log on to my account and can NOT see what I ordered last. I requested password reset multiple times in past week and no reply. Guess I am out $56. DO NOT BUY from this company.

7/15/20

After waiting over 7 weeks, I finally got them. I can now find better products in my local stores for less cost. What I got is NOT at all what they look like on line. I ordered bright pink and blue online - they did NOT show white piping around edges or white ear strings. The color I got was very pale pink and blue. I washed them and the pink/blue color has bleed into the white piping and ear strings. The material is VERY thin. The metal on one is already poking thru the white piping and is twister on the other. What garbage! I can buy better ones at my local CVS drug store. NOT HAPPY at all. Does not pay to pay return shipping. BTW: I can still see the ones I ordered on their website and they do NOT look like what I got.

After sending the above review to Brave New Look, I got a reply (sorry, we were over whelmed) with coupon for 50% off my next order. Are they serious!

Nancy Has Earned 2 Votes

Nancy T.'s review of Brave New Look earned 2 Very Helpful votes

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Similar Reviewers on Sitejabber

connorm231
7/23/21

The masks are sized for large adults?

dutchb4
7/21/21

Why so darn difficult to check out?