Nancy T.

Fitbit

I know how to charge my Fitbit.

The problem is that it will not hold the charge. The watch is only 13 months old. This is my third watch from Fitbit over the past several years. I have had issues with Fitbit watches. I went to a competitor and came back to Fitbit.

You have just lost me as a customer for the last time.

I will write a review on you web site of my bad experiences with your company.

Nancy T.

Sent from my iPad

On Jun 4,2019, at 5:48 AM, Fitbit <*******@fitbit.com> wrote:

Hi Nancy T.,

Your Charge 2 battery level is low. Charge your battery as soon as possible.

To charge:

1. Plug the charging cable into a USB port.
2. Clip the other end into the port on the back of the Fitbit Charge 2.
3. The pins on the charging cable must be lined up with the charging port on your tracker and securely locked into place.
4. When your tracker is correctly plugged into the charging cable, the battery icon appears.
5. While charging, the battery icon appears to be less than full.
6. When fully charged, the battery icon is full and solid.

Charging may take up to 2 hours, depending on the current power level.
Note that battery life and charge cycles vary with use, settings and many other factors; actual results will vary.

Happy stepping!

For more information visit: http://www.fitbit.com/support

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