Nancy T.

This company is a fraud. Their email address and paying Canadian funds makes one think this is a Canadian company. My rug was not th colour advertised. When I contacted rugs.ca to return for a refund I was told that the cost if return was my responsibility -$110 US ( I paid in Canadian so they will deduct almost $150 from my refund to cover the cost). The cost if returns is NOT listed in the web site. I intend to warn everyone I know to stay away from. This company. This cost of shipping to return this rug is robbing me of money I really do not have. I had hoped this rug would bring some kit in the midst of covid, but rather has caused greater stress and sadness for me. In contact customer service they are a broken record with Pat answers but no acknowledgement or effort to address my concern. I will be out $150 I ith nothing to show for it. Have you heard of "Truth in the Domain Act" which requires that American companies are what they say they in their web site address. Shame on you Rugs.ca!