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I recently ordered a gift for my mother and there was a shipping problem. When I notified them, they immediately responded and comped me the cost, even with the delivery only being delayed, not lost. I was impressed.
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Hi Nancy,
Thank you so much for sharing this experience with our Customer Service team! We are saddened that you experienced a delay at all, and appreciate you reaching out and allowing us to help. Please don't ever hesitate to reach us if we can be of assistance!
Best Regards,
Sara M.