If you are expecting solid gold jewelry and totally genuine gemstones, this is not the website for you. But if you are looking for fun and inexpensive costume jewelry, this is a great site. Selection is large and prices are low. I have been satisfied with my purchases. I've called customer service for help with returning items that were too large and have always been treated well. My concerns were handled without any issues, This is not Tiffany's or Harry Winston so we need to keep our expectations at the appropriate level. It fun jewelry for fun wearing. It is inexpensive enough that if there is a problem, you can just discard the piece. If you want Harry Winston diamonds, shop at Harry Winston.