Paid (a lot) for a wig only to be told a week later that it was "being custom made" - Ah Hello, those wigs are made in bulk! 2 weeks later I email them to see where it is and AGAIN they tell me "Sorry, still being made at factory, don't worry, we make quality wig..." Uh Ohhh, Looks like this is a Chinese site! I emailed them and asked for a refund and they told me "Yes, but we take 40% of total price for material." DO NOT ACCEPT THAT! I went straight to PayPal and requested a refund, within 20 minutes I had the FULL AMOUNT refunded :) Please check reviews of all wig websites as I've found a few that seem legit but upon investigating them a bit more they're actually Chinese websites selling counterfeit products.
Dear Nancy,
I want to start by offering a personal apology to the customer affected.
We have size chart at each page for customer to choose the best suitable size and we have shipped the item out according to the order. We take the quality checking before shipping.
We need to confirm this issue for avoid any similar issue happen, please keep communication at your support ticket for better solution.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Dresslily Customer Service