nancy M.

I joined bodybuilding.com quarterly online program. Two weeks before it was to expire I cancelled the program - or I thought I did. I found out later that you need to click thru three different screens to say are you sure you want to cancel? I thought I was cancelled after the first screen and filling out the questionnaire of why I was leaving. They billed me for next payment. I used their online chat the same day I received payment and they were unable to assist me stating these are our policies and this is what you signed up for. They could see by my account I have not used it for a long while. It is not the money that was the issue I just do not like companies that are not transparent in their processes. I would not recommend them on this factor.