I have seen t-shirts offered from Teespring on Facebook for at least a year. T-shirts are my thing, I love them, and I will say that more than one of the designs have interested me. However, I'd read reviews (not on sitejabber) about shipping issues and was always reluctant to order. Earlier this month, I took the plunge and ordered 2 shirts on 2 separate occasions. I will address each order.
1) The first shirt is one that I do not really care when it arrives. It's a shirt I ordered as a gift for someone so as long as I receive it by December 15th or so, I am good. It is June 30 now. I do wonder if I will receive it, however, because the last time I checked tracking, the shirt had left Costa Mesa, CA, on 6/19/15 and is still sitting in Sparks, NV, as of 6/24. It looks like it went from CA to IN, back to CA, and then to NV. It's a long way to Iowa but hey, it still has months to arrive.
2) The issue with the 2nd shirt is the issue that prompted me to write this review. In mid-June, a limited edition Rolling Stones 4th of July t-shirt was offered. I was still on my Rolling Stones high from seeing them in concert a couple days before. I love 4th of July shirts and remembered wondering whether or not I'd get this one in time. I double checked the description more than once and eventually did order because right in the listing it said the shirt was "guaranteed to be in your hands before the 4th of July (continental US orders)." See picture with this review.
On 6/25, I received an e-mail from teespring stating that my shirt was estimated to arrive on July 9th. Wait, what? Yes, July 9th, not July 4th. The e-mail also stated I could track shipping using a tracking link or a "track my order" selection box. Note - there was no link and the selection box was inoperable.
So, okay, this is a t-shirt; I am not waiting for plasma or lottery winnings. I can wear one of my other 29 July 4th shirts, but I wanted this one. I only ordered it because it was guaranteed to be in my hands in time. This shirt would have been a conversation starter at the party I am attending. I was looking forward to having an obvious way to talk about the concert rather than going up to someone and randomly saying, "Hey, want to hear about the Stones' concert I went to?"
I decided I would write customer service to ask about this whole deal. I was nice, I was cordial, I wasn't obnoxious. I just stated the issues, reminded them of the thing called a guarantee and asked if I could have a working link for tracking. I received a response a day or so later that stated, "Yes, we are aware of the guaranteed delivery and as you stated, this is an estimated arrival time we use to account for any unforeseen issues that may arrive with the courier. . . Your order is all set to arrive on time, by July 9th, 2015."
The teespring person has combined comments from my original e-mail. In it, I spoke of not only the guaranteed delivery date but also the estimated delivery date mentioned in the "your order is one the way" message. The 2 things are indeed different.
Will I get over it? Sure. Will I order from teespring again? Probably not. Will the loss of my business hurt them? Ummm, no, but then again, I do love t-shirts and could have been a faithful customer. Will I take it personally that 2 separate shirt orders placed at 2 different times have issues? It's probably just a coincidence.
I could still get my shirt in time. Maybe there will not be unforeseen courier issues, issues I have rarely had with many, many online orders and ebay auctions.