Nancy M.

Reading through posts, it is quite easy to notice what posts they wrote themselves - those are the positive ones. I heard good things about ECW, so I was excited when I found out that my new practice uses it. Little did I know! My primary issue is how terrible the "support" is: I mean, I just don't even bother talking to them anymore. They make you put the ticket through their web site, so Indian people can call you back. Those always ask you to get on your computer, so you can show them what the problem is. Except they don't get it. They waste about 1.5 hours of your time just to figure out what the question is. You just sit there and watch them click on things you already tried. Then they will keep calling you 80 times a day as you are seeing patients so you can again drop everything and watch them use your computer. 1-1.5 weeks later the issue may or may not be fixed but it no longer matters: you just want them to stop calling you with stupid questions instead of solutions.