I purchased a 3 piece sectional last fall. Upholstery fraying, backs stretch out that gives it a ripple effect. Cushion cord frayed. No kids, no animals, very seldom used, but they said it was normal wear. A rep came out and said he could take care of the backs and and they would send me a new cushion cover by mail. Now they are denying it. I purchased an extended warranty, talk about a wasting money.