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They do everything humanly possible to get and keep my business.
Ordering a unique game seemed a good idea and I didn't check reviews ahead of time. Item arrived on time, packaged well. Item was rather crudely made for the price - not to my American old lady standards, but I remember a time when standards for most things were higher so I've made allowances. In addition to some shoddy woodworking, small pieces, described in instructions, were missing so I decided to send it back. Phone personnel didn't understand, couldn't understand and seemed disinterested, dragging the process out. I sent an email saying, "... Never mind; I'll just keep the item; I have little hope that the replacement will be any better." Got no answer to my email. Had to pay to have UPS pick up return (I'm disabled, live alone and don't drive so can't "drop it off at UPS".). So in the future I will do without "unique" items and stick with Amazon which works hard to satisfy this customer.
Nancy D.'s review of UncommonGoods earned 2 Very Helpful votes
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Amazon is a online platform of buying goods a good prices u can see to buy mostly anything here...
We're sorry to hear about the troubles you encountered. We certainly don't want you to be stuck with a sub-par product and would like to help you return the game. I can verify that we have responded to all of our emails. Sometimes our responses get filtered out and sent to the SPAM folder without the customer realizing that we have replied. We'd love to help you with this return. Feel free to contact our Customer Service managers directly at csmanagers@uncommongoods.com or call us at 888-365-0056.