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Their designs and price
I ordered two tops, the sizes were both way off, and the products are not quality material, plus I couldn't return them. I tried to contact them before they shipped, in fact, on the same day that I ordered them, and couldn't get the sizes changed out. Their customer service is bad and I couldn't reach anyone. I left emails, and attempted to chat with CS, and got no reply. Now, I have to ship them back to China, and that gets expensive. I will never order from them again, I'm not even sure I will get my refund.
Nancy C.'s review of NewChic earned 7 Very Helpful votes
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Dear Nancy C.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you. For the material, you can see it in the description of the product page. Regarding the size, we have also measured the items before selling them.
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
If the product you have received does not meet the information including the size on the product page, please kindly feel free to contact the customer service. Below is the link to the customer service. Please kindly refer to the suitable one.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
Our customer service tries their best to offer you a reasonable solution through the return policy.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team