Nancy A.

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1 Review by Nancy

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Worst experience ever and the products were damaged. Of course, they do not let actual consumers leave reviews on their website. I placed my order for three ornaments on Sept 13. Pottery Barn authorize my payment on September 13, which presumably was because the items were in stock and ready to ship. The items appeared to be in stock when I ordered and the items were expected to be delivered by October 3. Clearly, they were not in stock and there was no realistic timeframe in which they would be. Pottery Barn reauthorized the amount 7 times (authorizations on 9/13,9/22,9/29,10/18,10/25,20/28,10/29) each time telling me the payment would not be processes until they shipped, but of course, those funds were restricted from my use. The HARRY POTTER Patronus Light-up Ornament was the first to arrive. They informed me that they shipped the first item, the HARRY POTTER Patronus Light-up Ornament, by UPS "Sure Post" on October 29. According to UPS, they had not really shipped, they only created a label. Sure Post leaves by UPS but is passed off to USPS. That means you have to track the shipment part way on UPS tracking and then get the USPS number from UPS to track on the USPS system. The other two items in my order were still backordered (but they NEVER used that word). It was finally delivered on Halloween night, nearly 1 month after the anticipated delivery day. It was well package, but the ornament was severely damaged. Both stag horns had been broken off and obviously poorly glued back on. Several tips of the stag horn points were also chipped off and missing. I have a label to return it. The HARRY POTTER The Golden Egg Light-up Ornament shipped on 10/31 and arrived on 11/2. Again the shipment was packaged well, but the surface of the egg was visible scratched. HARRY POTTER MIRROR OF ERISED Antique Gold Ornament finally arrived on 11/3 – one full month later than indicated and 6 weeks after ordering. Given my experience, I am only slightly hopeful the funds will be returned before 2022.

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