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Nanci D.

Contributor Level

Total Points
82

1 Review by Nanci

  • Reservations.com

9/3/19

I strongly dislike the way this company handles business. I was attempting to book a room for New Years Eve at a local Casino, and I will admit I didn't realize I had gone off the local website and was redirected to reservations.com - thinking I was on the casino site a final question popped up did I want rewards, of course I'm thinking it's for a players card and clicked yes. The next thing I knew I had reservations for 3 nights at a hotel in New Jersey... wow. They instantly put a charge of over $700 on my charge card. It took me over 2 hours by phone and email to get it straightened out. Of course they charged my credit card a $14.99 fee for cancelling. Geez what a lousy way to do business. I will never use this company. It's not that I can't afford a lousy $15 but it's the idea of it.

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