First when I Went for a visit they told me everything in the book to make me sign up, after I did I had to wait 3 months for the aligners because they kept having delays which was fine. When I finally received them, I followed every step to the T. I already had an overbite and my upper teeth were overlapping which was my major concern. I was told it would be fixed. 4 Months into it, I called/ emailed with concerns saying that I noticed my overbite gotten worst and that I was not seeing any improvements in my upper teeth " mind you my teeth weren't bad looking" AND HERE IS THE CHERRY ON TOP, I NOW HAVE A BIG GAP ON MY BOTTOM TEETH FROM THIS.
I then received multiple emails telling me I had to finish the aligners first before I can complain. At that time I had 1 month left, so I completed it. By then my dentist told me that I would have to get braces because they really messed my bite, overbite, & my crown. I now became upset, so I called them / emailed again with no sense of urgency from them, no help, nothing. After they get your money, they will completely block you. after couple of months, they said oh you were approved for re-eval so we can send you new aligners or you can cancel for a total of $360. Since I was confused about this " I now have to pay for a new crown and braces" I was hoping they at last cancelled the whole thing. I spoke to this non-professional, liar, scam artist called Krista who assured me that she would adjust of 75% of the total and she would make my total balance $360 due to the issues, which I kind of agreed to since I already paid $250 deposit plus $80 each month after. I asked her would I be getting a refund for everything I paid " after the $360" she said yes.
Today 8/30/2019 I got a call from their billing department asking me to pay $360 on top of what I already paid which made me so angry!!!! I should have listened to the reviews before I signed up for this mess. Krista after I tried so hard to get hold of her told me there was a misunderstanding when we spoke, and that her email explained better. then she claimed I signed some form which I DID NOT SIGN. When I said I won't be paying it, she told me " WELL I WILL BE SURE I SEND IT TO COLLECTIONS, YOU SIGNED THE FORM"
STAY AWAY FROM THIS SCAM COMPANY, NOW I WILL GET MY ATTORNEY INVOLVED BECAUSE THEY WILL NEED TO PAY FOR MY CROWN & BRACES