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2 Reviews by nana

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First when I Went for a visit they told me everything in the book to make me sign up, after I did I had to wait 3 months for the aligners because they kept having delays which was fine. When I finally received them, I followed every step to the T. I already had an overbite and my upper teeth were overlapping which was my major concern. I was told it would be fixed. 4 Months into it, I called/ emailed with concerns saying that I noticed my overbite gotten worst and that I was not seeing any improvements in my upper teeth " mind you my teeth weren't bad looking" AND HERE IS THE CHERRY ON TOP, I NOW HAVE A BIG GAP ON MY BOTTOM TEETH FROM THIS.

I then received multiple emails telling me I had to finish the aligners first before I can complain. At that time I had 1 month left, so I completed it. By then my dentist told me that I would have to get braces because they really messed my bite, overbite, & my crown. I now became upset, so I called them / emailed again with no sense of urgency from them, no help, nothing. After they get your money, they will completely block you. after couple of months, they said oh you were approved for re-eval so we can send you new aligners or you can cancel for a total of $360. Since I was confused about this " I now have to pay for a new crown and braces" I was hoping they at last cancelled the whole thing. I spoke to this non-professional, liar, scam artist called Krista who assured me that she would adjust of 75% of the total and she would make my total balance $360 due to the issues, which I kind of agreed to since I already paid $250 deposit plus $80 each month after. I asked her would I be getting a refund for everything I paid " after the $360" she said yes.
Today 8/30/2019 I got a call from their billing department asking me to pay $360 on top of what I already paid which made me so angry!!!! I should have listened to the reviews before I signed up for this mess. Krista after I tried so hard to get hold of her told me there was a misunderstanding when we spoke, and that her email explained better. then she claimed I signed some form which I DID NOT SIGN. When I said I won't be paying it, she told me " WELL I WILL BE SURE I SEND IT TO COLLECTIONS, YOU SIGNED THE FORM"


Had them authenticate a bag that I bought online and they told me it was indeed real. because I had doubt, I figured let me trick them and send in a bag that I personally bought from a department store just to see if they knew what they were talking about. They told me tha the bag I bought was a fake! OMG I wanted to scream because I had already accepted the other bag and at this point I couldn't get a refund. I am in the dispute process with my bank now. This is a scam 100% stay away. HOW are they authenticating anything via email ANYWAY? Makes no sense I should have listened to my gutt.

Response to their comment below : I cant believe you have the nerves to speak to me like you did below. You have no idea what you are doing admit it and move on!!!!! if you know you can't do it via photos, then why are you charging people to do so??/ there is a huge difference between saying we are not sure, then completely saying yes authentic when you are not sure. You are bunch of unprofessional bozzos

nana Has Earned 3 Votes

Nana W.'s review of SmileDirectClub earned a Very Helpful vote
Nana W.'s review of AuthenticateFirst earned 2 Very Helpful votes

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