NA N.

After using skiplagged for years, I tried to use my skiplagged rewards to book a flight. I was directed to a link where you have to fill out a "fraud prevention survey" (which is basic information about yourself that anyone could know), which apparently takes 2 weeks to review before they let you use your rewards. I filled out the survey and waited, and never received a message that my rewards were released for my use. Nowhere in their terms and conditions does it say you need to fill out a survey to use what you earned. I reached out to customer service over email and received a nonsensical response that they let people access rewards much faster than other airline reward programs and that they will try to expedite it. I waited more than 2 weeks and reached out again and received no response. It looks like they must have blocked my email or something because I tried sending more follow up emails and they didn't go through. I reached out on Instagram and nobody responded. Don't use them to book anything-- you won't be able to use your rewards and with the service fee to book on their app, it's not worth it. They have zero customer service and are scamming people by making it seem like they can use the rewards they earned; they then make it impossible for you to redeem them. Just look up flights that could work for you on the app and book direct with the airline and save yourself the aggravation.