It's my complete personal experience and it is long story. I have enrolled with YAxis in 2018/2019 probably after a little research and have many phone calls with their Agent in Australia (i am based in New Zealand and Australia is the closest YAxis agency location). I had gathered all my doubts including the case of cancelling the application at some stage (life is full of surprises). They said, if we are paying them in a full then I will get a refund for the unassisted steps or processes. This means if there are 5 steps for migration and I decided to cancel / not to migrate after 3rd step, I will get service charges for 4-5 steps.
As part of the academic evaluation -WES, our educational providers have to submit original transcripts directly to WES. As part of that, I have informed the agents that I will get it from my college in (Kerala) and I needed some help in acquiring transcripts from Rajasthan. They said they cannot help with University in Rajasthan and they were very adamant about getting transcripts from Kerala on their own and basically I was forced to pay them for it. The funny thing is it is not included in their so-called "service charges". But let's assume that that's how an agency will work.
My worst experience happened in December 2020. Covid-19 had an impact on most of the humans in this world sadly I am also one among them who got stuck very badly. I had to find every source of income I could acquire to feed and find a way out of it. As a human being, I really thought to cancel my plan to migrate to Canada and ask for a refund because migrating to Canada became impossible for me at this time. Considering that I have paid them in full and have completed some processes I am almost sure that even the refund will not be a huge amount. But in my situation even $100 would have worth a lot.
So, I Emailed the agent who was in charge on 7/12/2020. And asked for a call to explain my situation and make a way out. I didn't hear anything from them. So, I waited but have been sending emails asking for an update. Nothing happened no response and an email addressing my request. I really can't explain my feeling when you requested a refund and you not getting any responses other than promotional emails and the current status of your application which doesn't have any positive sign. Then I made an official complaint on 27/1/2021 with the above details and a request to call. I haven't heard anything from them. Yes of cause they made a call just for records during the off timing which I mentioned (Requested a call till 8 PM when I am available and got a call at 10). Then By 30/1/2021, I got an email saying I am not eligible for a refund as they assisted me till applying EOI and they have provided many services and they closed the ticket without even asking whether I am satisfied with their solution. I have raised my concerns as I have never received an invitation from anywhere. Though I am eligible for Canada migration I don't have enough points to get an invitation. So I am not sure why I am not eligible for a refund when they have not assisted me for actual invitation/Migration. I have paid them for job search also which only available after getting an invitation and approval. I should be eligible for those at least. But no response for my query. Later i made a review in Facebook so their agent contacted me and said she will talk to her manager and got an email asking me to delete the review. I asked for a proper resolution but no reply till now. And i am not able to find my review. Now I understand why there is no negative comments when they have the privilege to delete it. So my sincere request for you if you are getting a chance to read all my story is to reconsider your agency. Trust yourself and give a try yourselves to migrate and don't be like me who spend a lot for nothing.