NA K.

I moved out of a house and called to find out if I should pay the bill since it was due and I was moving a couple of weeks later. Of course they said pay it (and from personal experience they would have sent it to collections with NO NOTIFICATION if I didn't), so I did. I called to ask what I needed to do to get a refund and they said to send a final bill of another utility company to them via email, which I did. I called back one month later and was told that I would be contacted by someone about it and no one contacted me. So today, 3 months later, I call again and was told that there is no evidence that I called initially and where I sent the email was for owners, not for tenants so that was a lie. To say I never called was BS because I called to transfer the service from one address to the new one. Granted it's not a lot of money but these people just string you along and tell you BS. If I didn't have to have my trash picked up, I would quit these people in a second. They just have you by the balls!

I placed an order for an OTC pet supplement which I received a confirmation for and then I got an email asking me to call. I wasn't sure what it was but when I called, it was an up sell for their membership, which I declined. I actually hadn't ordered from them for years but found a good price on this product. After I got off the phone, I received another email but from a different person telling me my order had been canceled due to it not being available. I checked the website and it doesn't show that the item is out of stock, so I wonder if my order was canceled because I wouldn't join the club. I find this very strange.