NA K.

I've used Yoybuy since 2013 and have been pretty much satisfied with their service. The interface is easy to use and quite straightforward. I do admit that once in while there are issues popping up but most of the time they are resolved in timely manner (the fact that I share the same timezone as Yoybuy helps).
The ordering process is easy and it usually takes a few days to a week for my items to arrive. Once they're at Yoybuy warehouse, I would have them shipped to me. I don't know whether because I use DHL but my packages are normally shipped out the next business day/next 2 business days.

I've used USGoBuy sister site Yoybuy before so I'm familiar with their shipping processes. I find USGoBuy's pricing to be relatively cheaper compared to other forwarders which is another main reason why I use their service. Most of the time they are pretty reliable and on time but when there are issues, it could take some time to resolve them. Customer service (chat service) works from 10am-5pm (GMT+8) which is the same as my timezone so that works out for me although I would also prefer they have chat rep who works at US timezone.

My items are also packaged well although there was one time a couple of my custom-made polymail bags were sliced open during consolidation.