Nagarjuna S.

I have been user of Indiamart website over past couple of years. There are several success stories to tell, I am sure.

Having run into an issue with a Vendor with Trust seal from IndiaMart, after lot of delays and poor product quality, communication, responses and even abusive words, cursing by vendor, it is sad I could not get audience of the Indiamart customer service manager to hear me out on this issue.

I am sharing this with a hope you will be very cautious and not suffer from vendors who act unprofessionally -like in my case calling me " arrogant, kiddish, your are not god, not teach me ethics so... " at least in half dozen emails with IndiaMart service agents in CC.

In my opinion and based on my experience with them when using IndiaMart please be cautious -

- When dealing with vendors even with Trust Seals listed on IndiaMart.

- I also feel IndiaMart is not customer friendly if any dispute arises, it won't act against delisting unprofessional vendors even when brought to notice.

- It is an advertising company and listing company paid by vendors - Customers are its products who even when treated unprofessional they show blind eye towards.

- Conditions in fine print may grant it a great degree of legal protection but I would want you to be aware of my experience.

Please share 1) If you have any similar experiences with IndiaMart 2) if there are better customer friendly alternatives to IndiaMart that support MSME's from india.

Thank you Guys!