Naeem B.

They withdrew my payment from my account. Now they want to confirm my account information. Requested ID and a picture of my ID. There is no customer service number. The emails are not responded to in a timely bases. My bank manager said its bizarre to request this info. Since they already withdrew the funds from my account. Now I have to change my Creditcard to make it secure. Just a warning...

I totally got swindled! I bought a scarf before xmas. (I mth prior) didn't receive it. The seller Freshcomfy on ETSY said they shipped it. However no tracking number, etc. It was shipped to Canada from overseas. I request the customs form which should accompany the package. No such form was provided. If you ship UPS or Fed Ex or even a credible postal service you can have tracking to see where exact the package is. This package never made it to Canada. I doubt it was ever shipped. In the end this vendor FRESHCOMFY showed Etsy complaint department a photo of a box with my address. Very easily fabricated by the vendor who is allegedly committing fraud. ETSY accepted this photo (who takes a photo of a envelop before sending) the tracking by UPS is the only thing I would deem impartial and acceptable in this case. Notwithstanding ETSY accepted this and closed the file. No refund, no followup. I was blocked from commenting. Other customers have filed similar complaints on third party sites like this. ETSY allows vendors to defraud customers. Stay away. Beware.