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1 Review by Nadya

DHL

DHL

10/12/17

DHL- your service is horrible!!! I totally agree with Stefan Pohn, that you have to fire all you "support" people. In addition, if you have never replayed to complain on your site what is the point to provide this option?! The parcel with tracking number 6468194331 came from China to Canada for two days and next four days are still in your office!!! It was written by the first driver Delivery attempted; recipient not home. Sorry DNL but I was at home all day. Support people told me that my buzzer number is missing. First, I wonder if the people working for you can read. In each building (including mine) there is buzzer directory and the buzzer numbers are provided. Second, after giving you the buzzer number and scheduled for pick up from your office nothing happened. Three days later, I was told that the parcel will be delivered to my home. In other words, in the best case scenario today I can get a notification, which I didnt get first day (because of missing buzzer???!!) and tomorrow or next week I can get the package. This is how express DHL works! Even Canada post works faster than you for cheaper price! From the same seller I got I package two weeks ago vie UPS without any issue.

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