I was a loyal regular guilt customer until now. I have purchased Burberry boots and wore them once for 30 min the stitching between the zipper and leather part came out creating a whole. Can't wear, can't be repaired, expensive luxury brand. Called customer service and they don't care because it is a final sale item. I spend a lot of money on this site, they won't do anything, very rude. Shocked and disappointed. Bye bye Guilt.com