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1 Review by nads

HotWire

HotWire

4/10/19

II have no idea how this business is still afloat and haven't been sued!

Their strategy is clearly to sell you the crappiest hotels for the highest fees by bundling them in the advertising with the better hotels and brands - in the end you end up overpaying for some crappy hotel which you would have not booked in your life!

The way the averaging of their hotel ratings and tripadvisor ratings ensured that what is a 3 star rating in trip advisor and 2 star rating by customers is shown as an average of 4.5 in trip advisor and 4 in customer ratings because they fraudulently average the wrong hotels!

have booked twice with Hotwire and never again! The first booking was in Las vegas where I paid a higher price than what the hotel actually cost _ I thought it was my mistake to do more research and put it aside.

The second time I booked in New York as a blind booking and they advertised several hotel brands which were in a certain area. when I actually booked I received a confirmation in a completely different neighbourhood but that which they actually had annexed in THEIR map as a part of the midtown area in NY!! The hotel was also the crappiest hotel with the lowest ratings - which they had conveniently averaged with other better hotels - what a joke!

When I finally complained they rudely mentioned that I made a blind booking and their policy is not to change or refund as it was my responsibility to check the fine print which says that they can also assign " any other hotels in their pool" I know bad customer service a mile away.

Tip for consumers: Just don't use it! its really not worth it!

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