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It became impossible to write orders for this company, because of extreme stupidity of support agents. If the customer required to use, for example, 10 sources, you will definitely be accused of plagiarism. They check papers with plagiarism check software which, naturally, does not recognize citations. So, any citation in the text will be marked as "plagiarism" and they will apply a fine of 100% of the order price. One time, they applied even 500%!
Moreover, if the customer required revision and put requirements which contradict initial instructions to the order, you will be demanded to make this revision for free, and if you refuse, they will apply a fine.
They treat writers as a kind of trash.
They accused me of plagiarism without any proof - no plagiarism report was provided. I have my screenshots of plagiarism check - the paper is 100% original. Moreover, the customer was satisfied and left very positive feedback. But thieves from support team applied a fine in the amount exceeding the price of the order! I worked with them for two years and now I am very disappointed.
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Before you even complete their test and press the submit button, the page says you haven't passed...
An insider who knows the truth. Read this. I worked for this website for a couple of years and...
Dear Nadiya K.,
Plagiarism is not tolerated on our website and our service has its certain procedures to resolve such cases. Plagiarism reports are not considered as last irresistible proof because different checkers show different results. However, you should have been provided with the proof of plagiarism in a form of direct links where it was found. All problematic cases that occur on our website are thoroughly checked and decisions from the service are always well-grounded.
Best Regards,
Jeanette B.
Customer Experience Manager