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“Cancelled my book without letting me know”

11/22/18

I booked a flight to Doha via Aire fare network. They took my money but cancelled my flight without informing me.

I only realised when I tried to check in the day before my flight. The staff were unhelpful in rebooking the flight and they would lie a lot. I was on hold for around 7 hours trying to sort this out.

DONT NOT BOOK WITH THIS COMPANY THEY ARE LIARS!

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Thank you

Dan A. – Airfare Network Rep Over a year old

Dear Nadine, we understand that you were not happy with the services provided and would like to apologize for all the inconvenience caused so far.
Basis our investigation today, we found that the airline had originally cancelled seat reserved for ZEZINA JARRETTTHORPE without notifying us. So this booking was just confirmed for yourself however considering the severity of the situation and well knowing that even we won't have enough time to clarify the reasons & facts of cancellation done by the airline, we simply took it upon ourselves and dealt with it on real time basis to honor the booking by issuing a fresh ticket for ZEZINA for the same exact flight which you originally booked. Further to which we would like to share that this matter has now been escalated to the airline higher authorities by our concerned department avoiding it to happen again.
So, kindly accept our sincere apologies for the delay caused in resolving the matter but be assured that this was the best that we could've done citing just 12hours left before the flight departure time.
We will wait for your positive response as we look forward to serve you again.
Thank you, Airfarenetwork Team.