I had the worst experience with Tarte during the last two weeks. I have been their client for many years. However, my recent experience with them was absolutely horrible. The first order was lost by FedEx. The replacement order was not delivered (twice) as I wasn't at home. I tried to track the first and the replacement order many times. FedEx would tell me the order is at a location X. I went there twice - the product wasn't there and they couldn't locate it. I was very tired of 'chasing this order' for 2 weeks as if there is nothing more important in my life than Tarte eye shadows. Tarte refused to replace the order and ship it to my office as it was lost twice before. Tarte did refund, however, I will never buy their products again. I have never experienced anything similar with other brands that ship via USPS or even FedEx. I have been a fan of their products for a long time, but nowadays the competition is very strong and no company can afford to treat their clients like this.