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I've ordered 2 pairs of shoes. Paid $ 121.00. I had to return them as they didn't fit. I've got a refund of $ 58.00. My numerous inquiries as to what happened to the rest of the money have been ignored. This company lies when it comes to refunds. Beware.
Tip for consumers:
They have given me a refund - only half of the money that I've paid for shoes - they are liars! Stay away from them!
Products used:
Shoes
I've ordered 2 pairs of shoes from FootSmart. My credit card was charged right away. The very next day I've got a notification that my order was cancelled because they don't ship to Canada! I've got a refund but I lost $10 on the currency exchange rate. My opinion - absolutely unacceptable service.
Tip for consumers:
If you are not in the US, don't order anything from this site - you won't get the product, and you will lose money like I did
Products used:
I haven't used any as my order has been cancelled
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I will NEVER order from them again. I returned a pair of boots because they ended up being too...
Hi Nadejda, Please send us an email with the order number to social.media@fbbrands.com
Customer Service Analyst